Durkee Personnel

Customer Service Representative

Job Description:

Professional and courteous service to flight crews, passengers and coworkers and assists all PCA departments to provide essential support services.


  • Coordinating aircraft services with Line staff.
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering proper paperwork for guests.
  • Being a source of information to guests on various matters such as transport, hotel and restaurant advice.
  • Reserve rooms and car rentals for guests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.
  • Processing payments.
  • Other duties as assigned.


  • High school diploma or GED.
  • Previous aviation experience helpful but not necessary.
  • Exceptional interpersonal skills.
  • Excellent time management and organizational skills.
  • Conflict resolution experience.
  • Patience and excellent listening skills a must.
  • Ability to remain calm and courteous under pressure.
  • Ability to work a flexible schedule as we are a 24/7/365 operation.
  • Good attention to detail.
  • Excellent written and verbal communication.
  • Valid Driver’s License.
  • Reliable transportation.
  • Must pass the FAA and Homeland Security background checks as well as complete a pre-employment drug screening.


  • Ability to lift up to 50 lbs and assist a passenger in a wheelchair
  • Pass Drug Screen/Background Check

Salary - $16-$17 per hour plus full benefits after probation period

Please email resume with cover letter and pay requirements to info@DurkeePersonnel.com.

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Contact Info

Durkee Personnel
86 Lafayette Road
PO Box 54
North Hampton, NH 03862
Email: info@DurkeePersonnel.com

Phone: (603) 781-8645
Fax:     (603) 932-7137