Durkee Personnel

Telephone Inquiry/Office Support - Multiple Shifts

Job Description:

  • Seeking candidates with general administrative, customer service or high volume call center experience – minimum one year.
  • After designated training period, will be responding to telephonic inquiries from petitioners, beneficiaries, attorneys, and third parties regarding a wide range of immigration topics and NVC’s procedures and/or processing requirements.
  • Responsible for providing professional, high quality customer service when answering supervisor assist calls.
  • Must understand the normal status/processing issues of an immigrant visa petition, including fee and document collection.
  • Must also have knowledge of non-immigrant visa processing as it pertains to the National Visa Center.
  • Good interpersonal and communication skills, strong English skills required.
  • Excellent attention to detail while working in a fast paced environment and the ability to readily adapt to changes within the work environment.
  • Must be able to work in a multi-task environment with rapidly changing priorities and have a very good command of the written English language.
  • Must demonstrate a professional work ethic.
    • 2nd shift - 4 pm to 12:30 am
    • Mid-day shift - 10:30 am to 7 pm
    • Part-time - 3:30 pm to 8:30 pm or 4 pm to 9 pm
  • Must be U.S. citizen or Permanent Resident Card holder, minimum high school diploma or GED, pass typing/data entry test 25-30 wpm with high degree of accuracy.
  • Must pass DOS Security Clearance / Credit check / Drug Screen

Salary - $14.40 hourly. Additional hourly supplement of $4.88 to be used toward health benefit or 401K.

Please email resume with cover letter and pay requirements to info@DurkeePersonnel.com.

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Contact Info
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Durkee Personnel
86 Lafayette Road
PO Box 54
North Hampton, NH 03862
Email: info@DurkeePersonnel.com

Phone: (603) 964-7183
Fax:     (603) 964-7185